Terms & Conditions

No refunds or catch ups will be given for general illness or holidays, only for long term illness and where a doctor will happily give a medical slip to refrain from swimming.

Refunds will be given in exceptional circumstances but once you sign up for a term the days and times are fixed.

We do not offer trail sessions, so once you have paid for the term you will need to attend the lessons you have book, unless we can accommodate a different day and time that also suits you.

If your child have D&V or yourself as an adult swimmer you must be 48 hours clear of your last episode before attending a lesson.

If yourself as a swimmer or your child have a fever, generally feeling unwell and under the weather please do not attend your lesson.If no fever is present and just a snotty nose we are happy to have you attend classes.

Please do not disturb teachers on poolside, leave a message with pool receptionist to call you in working office hours or the next working day or message us on class4kids.

Please don't photograph your child on poolside/in pool.

No abusive, rude or aggressive behaviour will be accepted towards staff and if this happens we reserve the right to cancel membership for the term with no refund being given.

Any cancelled lessons due to staff illness or shortages will always be reimbursed next term and no lessons will ever be lost, if you are not returning in the next term we will do a catch up lesson for you.

Please don't question a teacher over why they are teaching something that they taught two weeks ago as with swimming it is repartition that helps a child learn this complicated skill.

Children will be assessed every 1or 2 terms depending on how hard the level.is that they are currently on, for higher levels it will be every 2 terms.

Badges for distance awards are chargeable at £3 per badge.

If we feel we can not keep everyone safe and give a quality lesson due to.staff absences we will cancel classes rather than run them.

We request that you try as much as possible to not contact us past 7pm in the evening and contact in office hours wherever possible as this comes through to a personal phone

Please make sure all children go to the toilet before lessons start so we don't need to disturb the class.

This list isn't exhaustive and can be added to at any time, if needed.